Loyalty FAQs

Create an account and start spending.

Share your birthday or spend at least $1. $1 USD = 1 point.

Yes, your points will expire 12 months after the date you earned it.

Yes, if you don’t earn the points required to maintain your level within 12 months of entering it, your level will be adjusted. Once you have attained Level 1, Level 2, or Level 3, your status is valid for the next 12 months. If you have not earned the required points to maintain your level at the end of the period, your status will be adjusted to the level below.

No, you will start earning points on the day you sign up for the MERIT Loyalty Program.

No, unfortunately points are not transferable.

Once you have attained Level 2 or Level 3, you will receive your first anniversary gift one year after you created your account. You will receive your gift annually if you maintain Level 2 or Level 3. 

You will receive your birthday gift on your birthday, unless it falls within 30 days after you shared it. In this case, you will receive your gift the following year.

Your Loyalty Gift can only be redeemed with a purchase of at least one item. Please keep in mind, you are only able to add one loyalty gift per order.

Please email hi@meritbeauty.com.

The MERIT Loyalty program is only available in the US and Canada for now. You can sign up for emails to get updates on its international expansion. If you’re an existing MERIT customer outside of the US and Canada then move to US and Canada, please reach out to hi@meritbeauty.com.

Points earned on canceled orders and/or fully or partially refunded orders will be automatically removed from your account once the cancellation and/or refund is processed. If you are canceling an order where you redeemed points for a free product, then the points redeemed will be added back to your account once the cancellation is processed. 

Gifts cannot be returned or exchanged for any other MERIT product.